Return Policy Terms

1. Return Eligibility
   • Products must be returned within 30 days of delivery.
   • Items must be unused, unopened, and in their original packaging.
   • Personalized, customized, or final sale items are not eligible for returns unless defective.
2. Return Process
   • To initiate a return, customers must contact customer service at [email protected] or call +1 276-429-4010 with order details and reason for return.
   • A Return Merchandise Authorization (RMA) number will be provided for approved returns.
   • Returns without an RMA may not be accepted.
3. Return Shipping
   • Customers bear the cost of return shipping unless the product is defective or incorrectly sent.
   • Use a traceable shipping method and retain proof of shipment.
4. Refunds
   • Refunds will be processed after inspection of the returned items.
   • Approved refunds will be credited to the original payment method within 7-10 business days.
   • Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
   • Exchanges are handled as returns followed by a new purchase. Direct exchanges are not offered.
6. Damaged or Defective Items
   • Report damaged or defective items within 7 days of receipt with supporting photos.
   • We will arrange for replacement or refund at no additional cost.

Shipping Policy Terms

1. Shipping Areas
   • We currently ship to addresses within the United States only.
2. Order Processing Time
   • Orders are processed within 1-2 business days after payment confirmation.
   • Orders placed on weekends or holidays are processed next business day.
3. Shipping Methods and Delivery Times
   • Standard Shipping: 3-7 business days.
   • Expedited Shipping: 1-3 business days (extra cost applies).
   • Delivery times may vary based on location and carrier.
4. Shipping Costs
   • Calculated at checkout based on destination and shipping option selected.
   • Free shipping may be offered on orders exceeding a minimum threshold.
5. Tracking
   • A tracking number will be provided once the order ships.
   • Customers can track their packages via the carrier’s website.
6. Address Accuracy
   • Customers are responsible for providing accurate shipping information.
   • We are not liable for delays or losses caused by incorrect addresses.
7. Delays and Issues
   • We are not responsible for delays due to carrier issues or external factors such as weather.
   • Contact customer service for assistance if your package is delayed beyond expected delivery time.
8. Lost or Damaged Shipments
   • Notify us immediately if your package is lost or arrives damaged.
   • We will work with the carrier to resolve the issue and arrange replacement if needed.